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October 17, 2023 - 10:00 am to 11:00 am UTC+1

Elevating Customer Experiences: Amazon Connect meets ServiceNow in a Fireside Chat


Online event

Are you ready to revolutionise your customer service operations? Discover the incredible potential of seamless collaboration between Amazon Connect and ServiceNow in our exclusive fireside chat.

In the ever-evolving landscape of CRM and ITSM, businesses worldwide are investing in top-tier software solutions. However, the true magic lies in the synergy between these solutions. Imagine integrating powerhouse platforms like ServiceNow with Amazon Connect — a catalyst for a unified, dynamic solution that leaves your customers truly amazed.

Join us for a captivating session where we dive into the challenges and needs of modern customer service and the harmonious fusion of Amazon Connect’s cloud-based contact centre prowess and ServiceNow’s comprehensive service management capabilities. Brace yourself for a transformational experience that elevates both your internal and external customer service to unparalleled heights.

🚀 What to Expect: 🚀

🌐 Multichannel Mastery: Explore the art of seamlessly engaging customers across multiple channels, crafting an exceptional experience tailored to their preferences.

🤖 Revolutionising Automation: Witness the future of customer service as we unveil strategies to automate processes, freeing up valuable resources while ensuring swift and efficient query resolution.

📚 Harnessing Knowledge: Learn how to leverage the power of knowledge articles, empowering your team to deliver accurate, insightful, and rapid responses.

Trimming Handling Times: Delve into techniques that slash handling times, catapulting your service efficiency and boosting customer satisfaction.

📈 Driving Satisfaction and Efficiency: Discover how this integration not only satisfies customers but also enhances employee satisfaction, productivity, and overall efficiency.

🔐 Claim Your Spot: This fireside chat is your exclusive opportunity to grasp the boundless potential of Amazon Connect and ServiceNow integration. Secure your seat at the forefront of innovation — register today to ignite your journey towards exceptional customer service!

Let the fusion of Amazon Connect and ServiceNow redefine your customer service landscape. See you by the fireside!


Speaker 1

David Cousins

Principal Sales Specialist - Connect

Working with organisations to deliver innovative and agile solutions for superior Customer Experience Management; AI, Automation, Contact Centre, Engagement Management, Workforce Optimisation and Analytics, coupled with practitioner consultancy. David helps organisations to find the balance within the cost vs service conundrum faced by all businesses today, both large and small. Subsequently helping organisations to be innovative, whilst getting the basics right too!

Speaker 2

Mark Ashton

Area Vice President, Solution Consulting, Customer Workflows at ServiceNow

Leading the Solution Consulting team at ServiceNow for Customer Workflow in EMEA. Digital transformation is making companies reinvent their identify and engagement with customers. With service management as core part of its foundation and an Enterprise cloud platform that is connected, proactive & workflow centric, we are ready to lead this transformation!

Speaker 3

Mark Russell

Amazon Connect Practice Lead

A highly professional architect, 35+ years’ experience in complex IT service delivery and project leadership. With a proven track record in successfully delivering large, complex transformational programmes as well as smaller projects.

Speaker 4

Kevin Radman

Head of ServiceNow Pre-Sales

Kevin specialises in customer and employee workflow transformation, with a ServiceNow career spanning pre-sales, delivery and strategic consultancy. Kevin helps organisations of all sizes to scope and plan ServiceNow projects that are realistic and achievable, aligned to desired business and strategic outcomes.

October 17, 2023 - 10:00 am to 11:00 am UTC+1

Elevating Customer Experiences: Amazon Connect meets ServiceNow in a Fireside Chat