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Devoteam can help integrate Amazon Connect and Jira Service Management platforms for a omnichannel experience.

Find out how Devoteam A Cloud, an AWS Premier Partner and Atlassian Platinum Solution Partner, can help integrate Jira Service Management into your Amazon Connect workflows to offer a tailored experience to employees and customers across all channels. Allowing your organisation to automate and personalise the customer journey to achieve the highest levels of customer service.

The need to meet the ever changing landscape of customers interacting with your service desk via the channel of preference and the need to offer self service and automation capabilities linked to knowledge management. So improve the experience and deflect interactions away from the service desk.

Devoteam can offer you the support and guidance to build or enhance your customer experience platform. Deliver a differentiated level of customer experience by integrating an omnichannel capability to your Service Desk, with technologies that meet heightened customer expectations!

If you would like to know more about customer experience with Amazon Connect, follow the link:

About Devoteam A Cloud

With 500 clients across Europe, Devoteam A Cloud offers excellent know-how on AWS technologies since 2012. Our team of 500+ AWS experts supports customers with scalable infrastructure, new ways of thinking and operating enabled by AWS so that they can explore new possibilities, re-invent their business, and evolve into an enterprise platform. 

Devoteam A Cloud is AWS Premier APN Consulting Partner, with 4 competencies: DevOps, Data & Analytics, Security, Migration. In 2021, it was awarded AWS APN Migration Partner France, following 2020, where Devoteam was awarded AWS APN Consulting Partner of the Year.