Devoteam UK, a leading digital transformation consultancy and AWS Consulting Partner, and Local Measure, a global customer experience platform provider and AWS Software Partner, announced today that they will be collaborating in the UK. The purpose of which is to accelerate the adoption of Amazon Connect, Amazon Web Services’ cloud-based contact centre service, in the UK market.
As organisations continue to shift their operations to the cloud, the demand for efficient and scalable contact centre solutions has grown significantly. Amazon Connect offers a secure and flexible solution that enables organisations to deliver exceptional customer experiences across voice and chat.
Devoteam UK is a trusted AWS Consulting Partner for digital transformation, providing a range of services including cloud migration, data analytics, and application modernisation. Local Measure’s flagship product, Engage for Amazon Connect, is an intelligent cloud contact centre platform powered by AWS that enables businesses to manage inbound customer queries across voice and digital channels via a single interface. Engage offers real-time customer insights and engagement tools to help organisations to better understand and connect with their customers.
The collaboration between Devoteam UK and Local Measure will make it easier for organisations to leverage the power of Amazon Connect by combining Devoteam UK’s expertise in cloud migration and application modernisation with Local Measure’s intelligent, omnichannel cloud contact centre platform.
Devoteam is a digital transformation consultancy that helps businesses and governments leverage technology to transform their operations and customer experiences. With over 7,600 professionals in 18 countries, Devoteam delivers innovative solutions in digital experience, cloud transformation, data and AI, cybersecurity, and more. For more information about Devoteam, please visit the website at https://uk.devoteam.com/ and follow us on LinkedIn.
About Local Measure
Founded in 2014, Local Measure is a global CX expert and AWS Partner that empowers businesses to deliver exceptional customer experiences.With a team across Oceania, Asia Pacific, North America, Europe and Africa, Local Measure’s clientele includes the world’s largest hospitality, retail, financial services, government, and telecommunications businesses.
Local Measure’s flagship product, Engage for Amazon Connect, is an intelligent omnichannel contact centre platform powered by AWS that enables businesses to manage inbound and outbound customer queries across voice and digital channels via a single interface. Engage for Amazon Connect won the Best New Technology Solution at the 2021 ICMI Awards and AWS Software Partner of The Year in 2022.For more information about Local Measure and its innovative CX solutions, please visit the website at www.localmeasure.com and follow us on LinkedIn. Also, see the AWS Marketplace listing to learn more about Engage for Amazon Connect.