Devoteam are pleased to announce that we have signed a partnership agreement with SequenceShift to offer organisations the ability to take secure payment via the telephone in a PCI-DSS compliant manner.
This gives organisations the ability to reduce PCI-DSS compliance exposure in their environment and keep card information secure.
Callers can use their telephone keypad to enter their card details, without divulging the information to the contact centre agent. Whilst the contact centre can keep the call recording active during the transaction.
Organisations can now offer 24 hour self service secure payments through the Amazon Connect IVR to over 50 payment service providers for transactions such as bill payments, parking fines, permits and many others.This can be deployed as part of an integrated contact centre solution using Amazon Connect or as a standalone IVR to an existing contact centre using a pay as you go model.
If you would like to know more about customer experience, follow the link: https://uk.devoteam.com/customer-experience/
About Devoteam A Cloud
With 500 clients across Europe, Devoteam A Cloud offers excellent know-how on AWS technologies since 2012. Our team of 500+ AWS experts supports customers with scalable infrastructure, new ways of thinking and operating enabled by AWS so that they can explore new possibilities, re-invent their business, and evolve into an enterprise platform.
Devoteam A Cloud is AWS Premier APN Consulting Partner, with 4 competencies: DevOps, Data & Analytics, Security, Migration. In 2021, it was awarded AWS APN Migration Partner France, following 2020, where Devoteam was awarded AWS APN Consulting Partner of the Year.
