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The University of HR Service Delivery

Building an efficient and global HR service is a challenge for organisations due to siloed organisational structures and tools. Whether it is caused by the absence of a standardised HR service delivery model and process, or because the complexity of the HR ecosystem is a burden to all stakeholders, most organisations end up with a fragmented and inefficient HR service that employees struggle to use, resulting in a poor employee experience.

Does this sound familiar? If so, you’ve arrived at the right place. Welcome to The University of HR Service Delivery – an interactive workshop for HR and service management professionals who seek to get their organisation’s HR service back on track. 

Join us to hear how ServiceNow’s HR Service Delivery solution, with employee experience at the forefront, can help your organisation to transform and optimise your HR services. Hear from ServiceNow about the latest trends and shift to the Global Business Service model, along with practical real-world advice from Devoteam about implementation approaches and best practices. You will have an opportunity to engage with our subject matter experts via breakout rooms, polls, and Q&A.

This workshop is particularly suited to organisations that already use the ServiceNow platform, but have not yet explored ServiceNow’s HR Service Delivery capabilities. Of course organisations that do not use ServiceNow today are very welcome to join. 

The next workshop takes place on Thursday 11th April 2024 – 10AM (BST)

There is only a limited number of spots available, so register today!


Meet our speakers

Kevin Radman

ServiceNow Pre-Sales Lead Consultant at Devoteam N Platform

Kevin specialises in customer and employee workflow transformation, with a ServiceNow career spanning pre-sales, delivery and strategic consultancy. Kevin helps organisations of all sizes to scope and plan ServiceNow projects that are realistic and achievable, aligned to desired business and strategic outcomes.

Hitesh Tailor

Global Director, Partner Acceleration, HR Service Delivery & GBS at ServiceNow

Over 25 years in HR with deep domain experience in use of technology in HR. First hire for ServiceNow’s HR Service Delivery Practice in EMEA. Built the HR business across EMEA and scaled from 1 to over 50 people in the team and grew the HR pipeline by over 1,500%.

Anne Granet

Pre-Sales Manager and Employee Workflow Champion EMEA

As a ServiceNow platform aficionada, Anne helps companies to make their vision a reality with Customer Service Management, HR Service Delivery and Onboarding using the ServiceNow platform. Specialising in support processes, service centres and GBS models, Anne advises companies on the transformation of their customer and employee workflows, along with the human and digital shift to sustain their vision.

Hana Guedidi

Employee & Customer Workflows Consultant, HRSD Offer Manager

Specialised in employee and customer workflows, Hana brings its expertise to support our customers’ digital transformation with ServiceNow in line with the solution’s best practices. Her motto is: Digitization, Simplification and User Experience


  • Welcome and Introduction
  • HRSD on the Now Platform
  • The HRSD Journey
  • HRSD Best Practices
  • ServiceNow What’s New & Next
  • Q&A and conclusion

If you have any questions on the University of HRSD, please fill in your details and a member of our team will be in touch.

Register below for the session.