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The University of HR Service Delivery

Building an efficient and global HR service is a challenge for organisations due to siloed organisational structures and tools. Whether it is caused by the absence of a standardised HR service delivery model and process, or because the complexity of the HR ecosystem is a burden to all stakeholders, most organisations end up with a fragmented and inefficient HR service that employees struggle to use, resulting in a poor employee experience.

Does this sound familiar? If so, you’ve arrived at the right place. Welcome to The University of HR Service Delivery – an interactive workshop for HR and service management professionals who seek to get their organisation’s HR service back on track. 

Join us to hear how ServiceNow’s HR Service Delivery solution, with employee experience at the forefront, can help your organisation to transform and optimise your HR services. Hear from ServiceNow about the latest trends and shift to the Global Business Service model, along with practical real-world advice from Devoteam about implementation approaches and best practices. You will have an opportunity to engage with our subject matter experts via breakout rooms, polls, and Q&A.

This workshop is particularly suited to organisations that already use the ServiceNow platform, but have not yet explored ServiceNow’s HR Service Delivery capabilities. Of course organisations that do not use ServiceNow today are very welcome to join. 

The next workshop takes place on Thursday 5th October 2023.

There is only a limited number of spots available, so register today!


Meet our speakers

Raphaël Cesco

Lead ServiceNow Employee Workflow Consultant

As a specialist in ServiceNow HR Service Delivery, Raphael helps large organisations adopt processes and tools that help people work better and more effectively, whilst improving the employee experience.

Martina Hauschild

Principal Consultant ServiceNow

Martina has a wealth of HR experience with a strong consulting and operational background within some of the largest global organisations. Martina has a strong interest in the overall digitalisation and automation of HR processes and journeys as these topics will radically change both the employee experience and organisational operating models.

Michal Hančar

Lead ServiceNow Consultant

Michal has vast experience with ServiceNow, ranging from ITSM and integrations to Service Portal and HR Service Delivery. He advised, and configured HR services for many clients in different industries across Europe

Kevin Radman

ServiceNow Pre-Sales Lead Consultant at Devoteam N Platform

Kevin specialises in customer and employee workflow transformation, with a ServiceNow career spanning pre-sales, delivery and strategic consultancy. Kevin helps organisations of all sizes to scope and plan ServiceNow projects that are realistic and achievable, aligned to desired business and strategic outcomes.

Synco Jonkeren

Employee Workflows Product Management, EMEA at ServiceNow

Helping organisations change, largely through transforming (HR) business processes and helping HR transformation create greater value for organisations.


  • Welcome and Introduction by Devoteam
  • Introduction by ServiceNow
  • Shift to Shared Services / GBS 
  • ServiceNow HR Service Delivery Essentials
  • Focus on Employee Experience
  • Customer Success Story 
  • Breakout sessions 
  • Deployment Best Practices
  • Maturity Levels & HRSD Features
  • Upcoming Release Features
  • Conclusion & Key Takeaways
  • Q&A

If you have any questions on the University of HRSD, please fill in your details and a member of our team will be in touch.

Register below for the session.