Meet our speakers
Practice Director at Devoteam N Platform
Having begun his career working heavily with the CMDB, Amal has amassed significant experience working with some of the largest companies in Service Integration and Management (SIAM) and Enterprise Service Management (ESM) design, implementation and operational capacities, delivering at CxO level.
ServiceNow Pre-Sales Lead Consultant at Devoteam N Platform
Kevin specialises in customer and employee workflow transformation, with a ServiceNow career spanning pre-sales, delivery and strategic consultancy. Kevin helps organisations of all sizes to scope and plan ServiceNow projects that are realistic and achievable, aligned to desired business and strategic outcomes.
Product Manager, ITSM and DevOps at ServiceNow
Daniel is the Outbound Product Manager for ITSM standard and DevOps in the EMEA region. He’s worked at ServiceNow for nearly 10 years, leading implementation and architecture teams, working with the ecosystem to drive adoption and value with ServiceNow.
ServiceNow Solution Leader | CSM Trainer at Devoteam
ServiceNow Technical Manager and CSM trainer, currently living in Luxembourg. Have been working for Devoteam for the past 6 years and am passionate about ServiceNow with a focus on ITSM, CSM and ITOM.
- Welcome and Introduction
- Introduction to ServiceNow
- CMDB Essentials
- Configuration Management Essentials
- The CMDB Journey
- CMDB: Vision vs Reality
- CMDB Maintenance Best Practices
- CSDM Essentials
- CMDB Better Together
If you have any questions on the University of CMDB, please fill in your details and a member of our team will be in touch.