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The University of CMDB

Configuration Management Database, or the CMDB, is essential to effective operations of most organisations. However, keeping a healthy CMDB, that is always up to date and accurate is a challenge. For some organisations it seems impossible and is a challenge that must be addressed.

Does this sound familiar? If so, you’ve arrived at the right place. Welcome to The University of CMDB – an interactive workshop for service management professionals who seek to get their organisation’s configuration management back on track.

Join us to hear about the most common challenges faced and learn how you can use best practice to overcome them. We will also show you how the power of the CMDB can be unlocked with ServiceNow ITOM.

There is only a limited number of spots available, so register today!

The next workshop takes place on Thursday 19th October 2023, 9:30 AM – 12:30 PM (BST)

Meet our speakers

Amal Lad

Practice Director at Devoteam N Platform

Having begun his career working heavily with the CMDB, Amal has amassed significant experience working with some of the largest companies in Service Integration and Management (SIAM) and Enterprise Service Management (ESM) design, implementation and operational capacities, delivering at CxO level.

Kevin Radman

ServiceNow Pre-Sales Lead Consultant at Devoteam N Platform

Kevin specialises in customer and employee workflow transformation, with a ServiceNow career spanning pre-sales, delivery and strategic consultancy. Kevin helps organisations of all sizes to scope and plan ServiceNow projects that are realistic and achievable, aligned to desired business and strategic outcomes.

Daniel Davidson

Product Manager, ITSM and DevOps at ServiceNow

Daniel is the Outbound Product Manager for ITSM standard and DevOps in the EMEA region. He’s worked at ServiceNow for nearly 10 years, leading implementation and architecture teams, working with the ecosystem to drive adoption and value with ServiceNow.

Khadija Machhoud

ServiceNow Solution Leader | CSM Trainer at Devoteam

ServiceNow Technical Manager and CSM trainer, currently living in Luxembourg. Have been working for Devoteam for the past 6 years and am passionate about ServiceNow with a focus on ITSM, CSM and ITOM.


  • Welcome and Introduction
  • Introduction to ServiceNow
  • CMDB Essentials
  • Configuration Management Essentials
  • The CMDB Journey
  • CMDB: Vision vs Reality
  • CMDB Maintenance Best Practices
  • CSDM Essentials
  • CMDB Better Together
  • Conclusion

If you have any questions on the University of CMDB, please fill in your details and a member of our team will be in touch.

Register below for the session.