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February 8, 2024 - 3:00 pm to 4:00 pm UTC

What’s next for Jira Service Management?

Online event

See the 2024 Roadmap and see the new ranking in the Forrester ESM Wave Report

Join Atlassian to explore the recent evaluation of Jira Service Management in The Forrester WaveTM: Enterprise Service Management (ESM), Q4 2023. Get an exclusive preview of upcoming product enhancements and features scheduled for release in 2024.

For many organizations, the process of finding or replacing an ITSM tool can be a significant endeavor. Forrester’s ESM Wave report serves as a valuable resource to understand the competitive landscape and key players. Join this session to delve into the 24-criterion evaluation of Enterprise Service Management providers, as identified by Forrester. The report meticulously examines and scores these providers, helping technology professionals make informed decisions tailored to their specific needs.

Join Grady Gausman, Senior Product Marketing Manager at Atlassian, as he dissects the strengths of Jira Service Management and provides a brief demonstration. Ken Connally, Head of Technical Product Marketing at Atlassian, will also join us to share:

  • What Jira Service Management is doing to end bad service management
  • What product updates are coming soon
  • Capabilities of AI

Register now to join us live February 8th at 16.00 PM (UTC+2)

Can’t make it live? Register and we will send you the on-demand recording to watch anytime.


Speaker 1

Grady Gausman

Senior Product Marketing Manager, ITSM

Grady is a product marketer for Jira Service Management. In this capacity, he works with a broad audience of analysts and customers to understand the challenges of today’s IT professionals and how Atlassian can support service management practices for all kinds of teams. An avid outdoorsman, he enjoys skiing, backpacking, and climbing in the Pacific Northwest.

Speaker 2

Ken Connally

Head of Technical Product Marketing

Ken Connally, Head Of Technical Product Marketing for IT Solutions, will be the featured presenter for our Jira Service Management Roadmap Webinar. Ken is the resident expert in all things ITSM on the IT Product Marketing team at Atlassian. A Bay Area native, he enjoys food, wine, disc golf and any excuse to visit a new place in the world.

February 8, 2024 - 3:00 pm to 4:00 pm UTC

What’s next for Jira Service Management?