Uncover real-world success with an exclusive look into Copenhagen Airport’s remarkable journey of implementing Service Operations.
Gain first hand insights from industry leader, Christian Hjortkær as he shares their experiences, challenges, and triumphs in establishing an efficient and effective Service Operations structure. Learn from their strategies, best practices, and the impact it has made on their organisation’s service management.
This webinar offers a unique opportunity to witness a case study that illustrates how Service Operations can revolutionise your business practices.
Agenda
Introduction and overview
Introduction to Copenhagen Airport and their ServiceNow implementation journey
Copenhagen Airport case study
Overview of Copenhagen Airport’s challenges before implementing Service Operations; strategies and processes implemented during the Service Operations integration; results, successes, and the impact on the airport’s service management.
Lessons learned & best practices
Key takeaways from Copenhagen Airport’s experience, best practices that can be applied to other organisations and recommendations for successful Service Operations implementation.
