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October 5, 2023 - 9:30 am to 12:30 pm UTC+1

The University of HR Service Delivery

Online event

Welcome to The University of HR Service Delivery – an interactive workshop for HR and service management professionals who seek to get their organisation’s HR service back on track. 

Join us to hear how ServiceNow’s HR Service Delivery solution, with employee experience at the forefront, can help your organisation to transform and optimise your HR services. Hear from ServiceNow about the latest trends and shift to the Global Business Service model, along with practical real-world advice from Devoteam about implementation approaches and best practices. You will have an opportunity to engage with our subject matter experts via breakout rooms, polls, and Q&A.


Anne Granet

Pre-Sales Manager and Employee Workflow Champion EMEA

As a ServiceNow platform aficionada, Anne helps companies to make their vision a reality with Customer Service Management, HR Service Delivery and Onboarding using the ServiceNow platform. Specialising in support processes, service centres and GBS models, Anne advises companies on the transformation of their customer and employee workflows, along with the human and digital shift to sustain their vision.

Hitesh Tailor

Global Director, Partner Acceleration, HR Service Delivery & GBS at ServiceNow

Over 25 years in HR with deep domain experience in use of technology in HR. First hire for ServiceNow's HR Service Delivery Practice in EMEA. Built the HR business across EMEA and scaled from 1 to over 50 people in the team and grew the HR pipeline by over 1,500%

Martina Hauschild

Principal Consultant ServiceNow

Raphaël Cesco

Lead ServiceNow Employee Workflow Consultant

Michal Hančar

Lead ServiceNow Consultant

Kevin Radman

Head of ServiceNow Pre-Sales

Kevin specialises in customer and employee workflow transformation, with a ServiceNow career spanning pre-sales, delivery and strategic consultancy. Kevin helps organisations of all sizes to scope and plan ServiceNow projects that are realistic and achievable, aligned to desired business and strategic outcomes.

October 5, 2023 - 9:30 am to 12:30 pm UTC+1

The University of HR Service Delivery