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October 5, 2023 - 9:30 am to 12:30 pm UTC+1

The University of HR Service Delivery

Online event

Welcome to The University of HR Service Delivery – an interactive workshop for HR and service management professionals who seek to get their organisation’s HR service back on track. 

Join us to hear how ServiceNow’s HR Service Delivery solution, with employee experience at the forefront, can help your organisation to transform and optimise your HR services. Hear from ServiceNow about the latest trends and shift to the Global Business Service model, along with practical real-world advice from Devoteam about implementation approaches and best practices. You will have an opportunity to engage with our subject matter experts via breakout rooms, polls, and Q&A.


Speaker 1

Anne Granet

Pre-Sales Manager and Employee Workflow Champion EMEA

Speaker 2

Hitesh Tailor

Global Director, Partner Acceleration, HR Service Delivery & GBS at ServiceNow

Speaker 3

Martina Hauschild

Principal Consultant ServiceNow

Speaker 4

Raphaël Cesco

Lead ServiceNow Employee Workflow Consultant

Speaker 5

Michal Hančar

Lead ServiceNow Consultant

Speaker 6

Kevin Radman

Head of ServiceNow Pre-Sales

Kevin specialises in customer and employee workflow transformation, with a ServiceNow career spanning pre-sales, delivery and strategic consultancy. Kevin helps organisations of all sizes to scope and plan ServiceNow projects that are realistic and achievable, aligned to desired business and strategic outcomes.

October 5, 2023 - 9:30 am to 12:30 pm UTC+1

The University of HR Service Delivery