Biggest HR ServiceNow case in Northern Europe
Spending around DKK 30 million on the project which should pay for itself in four years
Optimized management system through a singular platform increasing efficiency for over 47,000 employees with more than 160,000 cases processed in the first quarter
The municipality of Copenhagen is home to more than half a million people. This local government had issues handling administrative processes and internal processes.
The municipality of Copenhagen previously relied on 100 reporting systems, a CRM system, and other integrations and automations that had a clearly outdated strategy.
Wanting to be at the forefront of digital development, and meet changing employee needs at the digital front, it was up to Devoteam to come up with a solution that would streamline all of these processes onto one platform.
As an Elite ServiceNow partner, Devoteam found the perfect solution in this agile all-in-one Cloud management system.
The integration of ServiceNow has increased automations and work procedures, resulting in a better overview of cases and generally more effective administration.
The better change
Using a modernized, customized and intuitive system with 30 larger administrative processes being installed and automated
Implementation of an agile Cloud solution saving 30% annually on the IT system to support administration
Securing all sensitive processes and gaining 10% in resources in specialist areas