IT Service Management


Make savings – is your IT department expected to produce more while cutting back on costly technical resource?

Modernise IT – are you ready to consolidate legacy applications and automate manual processes to a modern, easy-to-use single system of action that reduces costs?

Align IT to business – would you like to lead digital transformation by aligning ITSM with your business needs?


For over 20 years Devoteam has helped hundreds of organisations, from SMEs to global enterprises, in the UK and across Europe develop their IT service management function.

The experience shared between our BMC, CA, Google, HP and ServiceNow best-of-breed solution centres means Devoteam has the wealth of knowledge and expertise in handling complex ITSM migration and integration projects that places businesses at the forefront of technology.

Our end-to-end capability in ITSM covers the whole development lifecycle ranging from service design, solution build, implementation, support from our Global Service Desk and continuous improvement programme – all underpinned by full governance to ensure success.

Devoteam’s Approach

One approach favoured by clients is our RAPID method. It consists of eight stages spanning awareness and requirement capture to deployment and live support. We ensure you take ownership of the application from the start to make your future development of it easier and more cost-effective.

Modernise IT Service Management

Devoteam is a Gold Services partner for ServiceNow, the leading solution for end-to-end automation your IT services and infrastructure through a single system of record on a cloud-based platform. It brings together IT strategy, design, transition and operation that helps reduce costs, improve business agility, and boost IT innovation. It’s simple to configure and fast to deploy, while scaling to your business needs.


  • One view of all IT processes through a single system of record
  • Better user and customer experience
  • Cost savings from streamlined workflows and greater efficiency
  • Management reporting for improved decision-making
  • Better allocation of IT resource

Our 300+ ServiceNow customers across EMEA span all of industry and are benefiting from modernised ITSM.

Contact us today at to discuss how we can help you modernise your ITSM.




Darrell Woods
Senior Account Manager - Enterprise, Devoteam UK

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