Facilities Service Management


Tracking – do you wish you had better way of tracking the replacement of equipment, servicing of the air-conditioning or lifts, booking desk moves or reporting spillage?

Meeting targets – is it hard to track costs of facilities management or determine whether service levels met agreed targets?

Regain control – would you like to free your facilities team from reactive, day-to-day operations, running projects on spreadsheets, and keeping track of requests through email?


Devoteam has enabled a number of organisations to consolidate the facilities function, often across global locations, into a single system of information with the ServiceNow platform.

ServiceNow Facilities Service Management automates the request and delivery of facilities information and services with a self-service portal providing 24×7 access.

Requests are automatically assigned to designated facilities specialists or teams using configurable rules. Integrated reporting provides insights into volume, types of requests and individual workloads so that facilities teams can optimise resources, improve preventative maintenance cycles, align services with company priorities, and demonstrate impact to the business.

ServiceNow Facilities Service Automation video


  • Time saved on tracking problems and allocating resources for repairs
  • Money saved through central tracking of costs for repairs
  • Clearer information for business managers from better reporting
  • Service level agreements met
  • Improved productivity through resource prioritisation.

Contact Devoteam today at uk.info@devoteam.com to discuss how we can help you give employees the facilities service management they deserve.




Darrell Woods
Senior Account Manager - Enterprise, Devoteam UK