IT Business Management

Operate IT more like a business

IT Business Management (ITBM) helps you run IT like a business: gain visibility into your project and application portfolios; gain financial insight into the cost of service delivery; manage demand, resources and budgets more effectively; decide where to invest best to support organisational goals.

As a Gold Services Partner for ServiceNow, Devoteam helps many organisations in the UK and across Europe achieve robust IT business management through our expertise in the following areas.

Project Portfolio Management

ServiceNow’s Project Portfolio Management connects the dots from the initial idea to project execution with complete visibility.

Project prioritisation and planning is simple, and you can track planned and unplanned work in one place. Once tasks are organised into projects, and projects into programmes and portfolios, you have the information at your finger-tips to aid collaboration with colleagues for better business decision‑making.

Inherently mobile and collaborative, ServiceNow’s PPM provides a modern and intuitive user experience for end users, agents, and administrators.

Devoteam helps organisations implement Project & Portfolio Management (PPM) solutions to take control of a wide range of projects, from smaller tasks to large collections of projects containing complex activities with various interdependencies.

Demand Management

Centralise all your strategic requests from the business and consolidate the investment decision process for new products and services.

With visibility into the complete breadth of demand, all your resources and your portfolio of projects, you can better align your efforts with corporate strategy, execute more quickly, and optimise resource allocation across all projects.

Resource Management

Bring management and forecasting capabilities together in a single tool. When demand becomes projects, resource management tracks planned and unplanned work in one place, providing visibility into resource usage.

Tracking and managing all work (including incident, problem, change, and release management) from a single system of record ensures all project activities are captured.

Agile Management

Solve the problem posed by disparate toolsets by managing scrum, waterfall, or mixed development efforts and defining tasks required for developing and maintaining software throughout the lifecycle—from inception to deployment.

Test Management

Benefit from a user acceptance testing (UAT) framework that, used in conjunction with ServiceNow Project Portfolio and Agile Development, helps project teams and business users deliver higher quality services, faster.

Software Asset Management

Take command of your software assets to lower cost, reduce risk and improve IT efficiency.

Software can represent more than 20% of your IT budget, and managing that investment can be complicated. Millions of dollars are spent on underutilised licences.

CIOs spend time worrying about software vendor audits. If you use point solutions that require integration or manually consolidate spreadsheets, you face day‑to‑day business disruption caused by audits and are not able to reduce year‑over‑year software spend.

ServiceNow’s Software Asset Management uses a single system of action that helps transform operations seamlessly from reactive software asset management practices to a proactive culture that is audit‑ready and optimizes license spend.

Financial Management

Legacy IT systems don’t provide insights into why and where budget is allocated and spent.

Corporate finance systems like the General Ledger do not yield information aligned to the way IT investments are managed, which also leads to a lack of financial information to drive conversations between IT and the rest of the organisation.

ServiceNow Financial Management provides visibility into spend and simpler control of the budgeting process.

Performance Analytics

Align data, people and goals to drive business outcomes.

ServiceNow’s Performance Analytics puts the power of data in the hands of the stakeholders and subject matter experts—workers, owners, and executives—who are responsible for successful service delivery.

“Performance Analytics provides a real‑time view of our IT KPIs to make smarter decisions that drive customer satisfaction, improve quality, and keep employees engaged.” Chris Bedi, CIO, ServiceNow

Contact us today at to discover how we are helping hundreds of organisations, like yours, in the UK and across Europe achieve sound IT Business Management.




Darrell Woods
Senior Account Manager - Enterprise, Devoteam UK