Read our myth-busting white paper featuring two real life user cases
For years we’ve been hearing that ITIL is not compliant with some modern methods such as DevOps, Agile, DesignThinking, and so on… This wasn’t true with ITIL v3 in the first place, but it’s even less so with ITIL 4, released in February 2019.
Value co-creation is integral to ITIL 4, reminding service management designers that value can be – and should be – harvested from a multitude of service interaction feedback loops. Looking at ITIL 4 implementations holistically, it is possible to use modern tools and methods to inspire a value co-creation way of thinking, when a service management tool is first implemented, by involving end-users in a controlled consumer-centric process.
In this white paper, we present two real user cases that illustrate two methods for co-creation. First, implementing IT service management tools, design thinking in the initial innovative phases. Then implementing Rapid Method (Agile Method by Devoteam) for Process and ITSM Solution deployment, for fast, user-centric configuration. Two approaches that can be used together…or separately…
To download the White Paper click here.
