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January 30, 2024 - 2:00 pm to 3:00 pm UTC

Workflow Predictions 2024

Once again, we’re kicking off 2024 in style!

A new year awaits – and we are ‘workflowing’ like never before! But what will be groundbreaking when it comes to workflows in 2024, and how do you get your business and organization involved?

Join us on Tuesday, 30th January at 2:00 PM for an hour full of inspiration. We will give an overview of the workflow ecosystem in 2024, and give you inspiration for the coming year of digitalization!

We have lined up 5 experts in a panel – each of them will predict the coming year within…

  • Technology workflows – meet expert Michael Olsen from Denmark
  • Employee workflows – meet expert Anne Granet from France
  • Customer workflows – meet expert Petr Smejkal from the Czech Republic
  • Creator workflows – meet expert Jürgen Werkmann from Germany
  • GRC workflows – meet expert Jan Rendl from the Czech Republic

To control the course of the battle, we have ServiceNow expert – Damien Davis as a moderator.

We look forward to a dynamic session – you can expect no slides, just us and 5 exciting and thought-provoking predictions.

Take part with us, we welcome any sharp questions that pop up during the session from you.

Happy New Year!


Anne Granet

Pre-Sales Manager and Employee Workflow Champion EMEA

As a ServiceNow platform aficionada, Anne helps companies to make their vision a reality with Customer Service Management, HR Service Delivery and Onboarding using the ServiceNow platform. Specialising in support processes, service centres and GBS models, Anne advises companies on the transformation of their customer and employee workflows, along with the human and digital shift to sustain their vision.

Petr Smejkal

Customer Workflows Lead | Advisor at Devoteam ALPS & ICE

Petr is the expert lead and Devoteam's champion of Customer Workflows. Petr has wide experience with different ServiceNow products, but Customer Service Management is his speciality. Petr is an experienced architect for implementations of all sizes, and strives to find the most effective yet simple solution.

January 30, 2024 - 2:00 pm to 3:00 pm UTC

Workflow Predictions 2024