Curious about ServiceNow ITOM Discovery or Event Management but don’t know where to start? Then this interactive workshop is just for you!
Join us to hear from industry experts about:
- What ITOM Discovery and Event Management really are and how they work
- Prerequisites needed in order to succeed
- How constraints in your IT architecture might impact on your ITOM journey
- How to maximise value from the solution
- A best practice approach to implementation and maturity
The next workshop takes place on Thursday May 23rd 2024 at 10am (UK) / 11am (Europe)
Agenda
Welcome and introduction
ITOM Discovery explained
ITOM Event Management explained
Best practices for success
Q&A and conclusion
Speakers
Kevin Radman
Head of ServiceNow Pre-Sales
Kevin specialises in customer and employee workflow transformation, with a ServiceNow career spanning pre-sales, delivery and strategic consultancy. Kevin helps organisations of all sizes to scope and plan ServiceNow projects that are realistic and achievable, aligned to desired business and strategic outcomes.
Matt Felgate
ServiceNow Principal Lead Architect
Value-driven ServiceNow Principal Lead Architect offering a decade of ServiceNow implementation and platform management experience underpinned by over 10 years’ experience of managing best in class Service Management teams aligned to ITIL best practice.
