HR Service Management


Imagine the impact you could make on your business if you could break free from the mundane administrative tasks that afflict most HR teams — typically 12 hours a week handling routine employee calls and emails — and focus instead on high-value activities such as talent management to move the business forward.


What you might imagine exists. It’s called ServiceNow HR Service Delivery — an automated approach to answering routine employee enquiries and fulfilling requests. By automating repeatable manual processes, providing easy access to important employment information and managing complex cross-departmental activities, ServiceNow HR Service Delivery gives you and your team the time and freedom to focus on people, not processes.

Through our Gold partnership, Devoteam and ServiceNow help organisations across Europe transform service to deliver a greater employee experience while reducing dramatically the cost and effort of HR management.

And ServiceNow works with the HR systems you are using right now.

Cast off wasteful repetition and build a seamless service experience for your employees. After all, they cost you a lot to find. So why risk losing them?

ServiceNow HR Service Management Demo Video


  • HR Portal — employees experience the most Intuitive portal to access services and information instantly
  • Case Management — ServiceNow automatically creates a case for employee requests, routes and tracks intelligently the full case history
  • Develop Workflows — drive the end-to-end process for complex tasks that span multiple departments, such as employee onboarding
  • Measure and Improve — access a wide range of process metrics via an easy-to-use dashboard to spot process bottlenecks and increase operational efficiency.

Contact us today at to discuss how we can help you give employees the HR service experience they deserve.




Darrell Woods
Senior Account Manager - Enterprise, Devoteam UK