Aligning business and IT for service excellence
At Devoteam we help companies win their digital battles. Organisations going through continuous change to keep up with the demands of modern commerce in a digital era require experts with a deep understanding of business and IT process.
Change is smart, but knowing what to change is smarter. We optimise and automate business processes from beginning to end through our business process consultancy.
The goal of this exercise is to deliver across the organisation a modern IT and service experience through a compelling service model with intelligent workflow and the right technical solution.
Devoteam provides the people, process and technology required to achieve this transformation.
Read about our professional services further below.
End-to-end capabilityDevoteam covers the whole development lifecycle ranging from service design, solution build, implementation, integration, 24/7 support and a continuous improvement programme.
Proven expertiseDevoteam has the broadest and largest ITSM resource pool across Europe with 700 consultants dedicated to the discipline. Having implemented over 600 service management solutions, including many complex integrations, Devoteam supports 250+ customers through our Global Service Desk.
International yet localDevoteam’s success owes much to the combination of both business and technical knowledge gathered by our experts in all the countries into related solution centres which we call our International Centre of Excellence (ICE). This shared knowledge provides unequalled technical depth which we apply to our clients based locally.
IndependenceFor over 20 years, Devoteam has maintained a strong sense of independence as a vendor-agnostic alternative to the large consulting groups. This ethos permeates the entire organisation, where each consultant is empowered to take the initiative to go one step further in each of their projects to delight our customers.
Collaborative methodsDevoteam has its own set of approaches developed over many years. It encourages participation by multiple client stakeholders while adhering where possible to out-of-the-box solutions to lower costs and risks. Our eight-step RAPID method aims to push skills and knowledge to the client so that much of any ongoing enhancements can be delivered in-house.
Client relationshipsDevoteam takes pride in the long-term relationships we develop with clients. While these can far outlive a vendor's technology arc, we eschew short-term gain in favour of engagements that respect our clients' means. We focus on affordable solutions without compromise on quality, not on expansion.