London, 16 May 2019
Entanet, a CityFibre company and leading wholesale provider of full fibre connectivity, has cut the cake with cloud computing specialists Devoteam to celebrate the ‘go live’ of a customer service solution on the ServiceNow platform which will enhance CityFibre’s ambitious full fibre broadband roll out including Vodafone, which will bring ultrafast Gigabit-capable connectivity to up to five million UK homes and businesses by 2025.
Entanet has established an industry-leading reputation for quality customer service and is managing the customer and technical service enquiries for CityFibre’s FTTH customers. To ensure the customer service journey is as smooth as possible Entanet has worked with Devoteam to create a platform that enables its specialist teams to collate and respond to customers from a single platform that utilises externally facing CASE Management and Customer Service aligned with internal IT Infrastructure Library (ITIL) best practice and processes.
Representatives from all three organisations, Customer, Partner and Vendor, who helped to roll out the platform came together to mark the go-live by cutting a specially designed cake at Entanet’s Partnership House offices in Telford, on Thursday, 16th May.
Mike Bywater, Head of Software Development and IT for Entanet, said: “ServiceNow enables us to respond to all CityFibre’s FTTH customers from a single, master source and gives us full visibility of where our service is working well as well as identifying where improvements are needed so we can implement changes quickly in order to meet stringent service level agreements.”
Darrell Woods, Account Manager for Devoteam said: “ServiceNow is offering an always expanding capability to transform how a customer consumes state of the art services. We have helped Entanet to grasp this opportunity and seen how they have brought considerable innovation to the project with immediate and visible benefits to their customers”.
To discuss how Devoteam can assist your organisation with service management, please contact firstname.lastname@example.org.