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Wed
14
Jun

June 14, 2023 - 11:00 am to 12:00 pm UTC+1

Webinar Amazon Connect and ServiceNow: Better Together

AWS

Online event

Join our upcoming webinar to discover how Amazon Connect and ServiceNow can work together to streamline your customer service operations.

Many businesses have procured world-class software services to support their business in the CRM or ITSM space – however, integrating the likes of Salesforce and ServiceNow with Amazon Connect can open up a more powerful joined up solution to delight your customers.

In this webinar, we will explore how Amazon Connect’s cloud-based contact centre solution can integrate with ServiceNow’s service management platform to improve your internal and external customer service experience.

Our experts will showcase real-world examples of how this integration has helped businesses increase their productivity and reduce operational costs.

Whether you are a small business or a large enterprise, this webinar is for you. You will see how to:

  • Automate the customer service process
  • Using knowledge articles
  • Reduce handling  times
  • Improve customer and employee satisfaction rates
  • Increase productivity and efficiency

Don’t miss this opportunity to learn about the power of Amazon Connect and ServiceNow integration. Register now to secure your spot!

There is only a limited number of spots available, so register today!

The webinar takes place on Monday, 14th of June 2023, 11:00 AM BST.

Speakers

Speaker 1

Mark Russell

Amazon Connect Practice Lead

A highly professional architect, 35+ years’ experience in complex IT service delivery and project leadership. With a proven track record in successfully delivering large, complex transformational programmes as well as smaller projects.

Speaker 2

Andy Montgomery

AWS Cloud UK CTO

IT and Business Transformation Leader with over 28 years’ experience, including IT leadership and strategy, digital transformation, digital workplace, legacy modernisation, solutions and enterprise architecture, systems development, modern data platforms, multi and hybrid cloud and cyber security.

Speaker 3

Kevin Radman

ServiceNow Pre-Sales Lead Consultant

Kevin specialises in customer and employee workflow transformation, with a ServiceNow career spanning pre-sales, delivery and strategic consultancy. Kevin helps organisations of all sizes to scope and plan ServiceNow projects that are realistic and achievable, aligned to desired business and strategic outcomes.

June 14, 2023 - 11:00 am to 12:00 pm UTC+1

Webinar Amazon Connect and ServiceNow: Better Together